SHIPPING & RETURNS ♡
We know you're excited to receive your Truly Yours goodies. Here's everything you need to know about processing, shipping, returns, and getting your order safely into your hands.
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ORDER PROCESSING
We can’t wait to get your Truly Yours goodies to you!
Orders are typically processed within 3–5 business days. Processing time begins on the next business day after your order is placed and does not include weekends or holidays.
Once your order has been packed and is on its way, you’ll receive a shipping confirmation email with tracking information.
During launches, holidays, or periods of high order volume, processing may take a little longer. If we experience a significant delay, we’ll do our best to keep you updated.
SHIPPING & DELIVERY
Once your order has been processed, standard shipping typically takes approximately 3–8 business days.
Delivery estimates begin after your order has shipped and are separate from our 3–5 business day processing time.
Please keep in mind that carrier delays, severe weather, holidays, and other circumstances outside of our control may affect delivery times.
SHIPPING RATES
Shipping rates are calculated and displayed at checkout based on your order and delivery location.
Orders of $75 or more qualify for FREE standard shipping within the eligible shipping area.
The $75 minimum is based on your merchandise subtotal after discounts and before applicable taxes and shipping charges.
ORDER TRACKING
As soon as your order ships, we’ll send a shipping confirmation email containing your tracking number.
Please allow up to 24–48 hours for tracking information to update after you receive your shipping confirmation.
Be sure to double-check the email address entered at checkout so you don’t miss your order updates.
ADDRESS CHANGES & CANCELLATIONS
Need to make a change? Please contact us within 2 hours of placing your order.
We’ll do our best to update your shipping address or cancel your order if fulfillment has not yet begun.
Once an order has entered processing or has shipped, we cannot guarantee that changes or cancellations can be made.
Customers are responsible for providing a complete and accurate shipping address at checkout.
LOST, STOLEN OR DAMAGED PACKAGES
If your order arrives damaged, defective, leaking, or incorrect, please contact us within 7 days of delivery. Include your order number and clear photos of the product and packaging so we can help make things right.
If your tracking information shows that your package is delayed or lost in transit, please contact us and we’ll help you determine the appropriate next steps with the shipping carrier.
If a package is marked delivered but cannot be located, please first check around the delivery location, with household members or neighbors, and with the carrier. We’ll be happy to assist where we can, but a package marked delivered is not automatically eligible for a refund or replacement.
RETURNS & EXCHANGES ♡
EXCHANGES
Because our products are personal-care items, we don’t offer direct exchanges on opened or used products.
For eligible unopened products, contact us within the 14-day return period and we’ll help determine the best option.
RETURN ELIGIBILITY
We want you to love your Truly Yours purchase. Eligible products may be returned within 14 days of delivery.
To qualify for a return, the product must be unused, unopened, and in its original condition and packaging.
For hygiene and safety reasons, opened or used lip care and skincare products cannot be returned unless the product arrived damaged, defective, or incorrect.
HOW TO START A RETURN
Before sending anything back, please contact Truly Yours with your order number and reason for the return.
Returns sent without first contacting us may not be accepted.
Once your return is approved, we’ll provide instructions for the next steps.
RETURN SHIPPING
Customers are responsible for return shipping costs for standard returns.
If you received an incorrect, damaged, or defective product, Truly Yours will cover the appropriate return or replacement costs.
Original shipping charges are non-refundable unless the return resulted from an error on our part.
REFUNDS
Once we receive and inspect your eligible return, we’ll let you know whether your refund has been approved.
Approved refunds will be issued to your original payment method. Your bank or card provider may require additional time to post the refund to your account.
STILL HAVE QUESTIONS? ♡
We’re happy to help. Visit our Contact page and send us a message—we’ll get back to you as soon as we can.