Eligible items may be returned within 14 days of delivery. Items must be unused, unopened, and in their original condition and packaging. For hygiene and safety reasons, opened or used lip care and skincare products cannot be returned unless they arrived damaged, defective, or incorrect.

Please contact us before sending anything back. Include your order number and the reason for your return. Once your return is approved, we’ll provide instructions for the next steps. Returns sent without prior approval may not be accepted.

If something isn’t right when your order arrives, please contact us within 7 days of delivery. Include your order number and clear photos of the item and packaging. We’ll review the issue and work with you on an appropriate replacement or refund.

Customers are responsible for return shipping costs on standard eligible returns. If you received an incorrect, damaged, or defective item, Truly Yours will cover the appropriate return or replacement costs.

Once your return is received and inspected, we’ll let you know whether your refund has been approved. Approved refunds will be issued to your original payment method. Please allow additional time for your bank or card provider to process and post the refund.

Opened or used personal-care products, including lip care and skincare, are not eligible for return due to hygiene and safety considerations unless the item arrived damaged, defective, or incorrect. Original shipping charges are also non-refundable unless the return resulted from an error by Truly Yours.