FAQ ♡
A few things you might be wondering.
From our products to your order, we’ve gathered answers to some of our most-asked questions. Can’t find what you’re looking for? We’re always happy to help. ♡
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ARE TRULY YOURS PRODUCTS VEGAN?
Yes. Truly Yours products are made with vegan ingredients and are cruelty-free.
ARE YOUR PRODUCTS PETROLEUM-FREE?
Yes. Our formulas are petroleum-free. We thoughtfully choose ingredients with purpose while leaving out unnecessary extras.
WHAT ELSE DO YOU LEAVE OUT?
Our formulas are petroleum-free, paraben-free, phthalate-free, mineral oil-free, and made without added fragrance. You can find the complete ingredient list on each product page.
ARE TRULY YOURS PRODUCTS MADE FOR SENSITIVE SKIN?
Our skincare is thoughtfully formulated with gentleness in mind. Because everyone's skin is different, we recommend reviewing the ingredient list and patch testing a new skincare product before regular use.
WHERE CAN I FIND THE INGREDIENTS?
The complete ingredient list for each product can be found directly on its product page so you know exactly what's inside before purchasing.
LIP CARE ♡
What is Candy Gloss Balm?
Candy Gloss Balm is our sweet little take on everyday lip care—made to leave lips feeling soft, smooth, glossy, and loved.
What’s the difference between Vanilla Butter and Bubblegum Blast?
Vanilla Butter has a warm, sweet vanilla-inspired flavor, while Bubblegum Blast has a fun, fruity bubblegum-inspired flavor. Same glossy goodness, two completely different moods.
How do I use Candy Gloss Balm?
Squeeze a small amount directly onto your lips and glide it on. Reapply anytime your lips need a little extra love.
Is Candy Gloss Balm vegan & cruelty-free?
Yes! Our Candy Gloss Balms are made with vegan ingredients and are cruelty-free.
SKINCARE ♡
Who is Truly Yours skincare made for?
Our skincare collection was thoughtfully created with kids and delicate, sensitive skin in mind. Gentle care for little ones, made with love.
What does the Gentle Facial Cleanser do?
It gently cleanses while helping skin feel soft, comfortable, and refreshed without that stripped, tight feeling.
How do I use the Gentle Facial Cleanser?
Apply a small amount to damp skin, gently massage, then rinse thoroughly with water. Avoid direct contact with the eyes.
What is the 24-Hour Facial Moisturizer for?
It helps moisturize and support soft, comfortable skin as part of an everyday skincare routine.
When should I use the Soothing Hydration Mist?
Use it whenever skin could use a quick, refreshing boost of hydration—morning, after cleansing, or throughout the day.
Can the products be used together?
Absolutely. Start with the Gentle Facial Cleanser, follow with the Soothing Hydration Mist, and finish with the 24-Hour Facial Moisturizer.
ORDERS & SHIPPING ♡
How long does it take for my order to ship?
Orders are prepared with care before they're on their way to you. Please visit our Shipping & Returns page for current processing and shipping information.
Can I change or cancel my order?
If you need to make a change, contact us as soon as possible. Once an order has entered processing or shipped, we may not be able to make changes.
What if my order arrives damaged?
Oh no! Please contact us with your order information and photos of the damaged item and packaging so we can help.
Can I return my order?
Return eligibility depends on the item and its condition. Please see our Shipping & Returns policy for complete details.